Privacy Policy

Last updated: 2 September 2026

Lil Creations respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you visit www.lilcreations.co.nz, contact us or place an order.

For the purposes of this policy, “Lil Creations”, “we”, “us” and “our” refer to Lil Creations, a New Zealand-owned business based in Auckland.

Information we collect

Depending on how you interact with us, we may collect:

Contact information, including your name, email address, phone number and billing or delivery address.
Order information, including products purchased, order value, delivery details, transaction information, returns and customer-service history.
Account information if you create or use a customer account.
Payment information required to process a purchase. Payments are handled by Shopify and authorised payment providers; Lil Creations does not receive your complete card number.
Device and usage information, such as IP address, browser type, device information, pages viewed, products searched for, cart activity, referring website and approximate location.
Communications you send to us, including enquiries, reviews, photos or information supplied when reporting an order or product issue.
Marketing preferences, such as whether you have subscribed to receive promotional emails.

How information is collected

We collect information directly from you when you place an order, create an account, subscribe, submit a form or contact us. Information may also be collected automatically through Shopify, cookies and similar technologies. We may receive relevant information from service providers involved in payments, delivery, analytics, advertising, fraud prevention and operating our online store.

How we use personal information

We may use personal information to:

process payments and fulfil, deliver and track orders;
communicate about purchases, returns, product issues and customer-service requests;
maintain customer accounts and order records;
detect, investigate and prevent fraud, security incidents or misuse;
operate, analyse and improve our website, products and customer experience;
send marketing communications where you have subscribed or where otherwise permitted;
measure the effectiveness of advertising and promotions; and
comply with legal, tax, accounting and regulatory obligations.

Shopify and service providers

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, security and related services. You can read Shopify’s Consumer Privacy Policy.

We may share information only as reasonably necessary with providers that help us operate our business, including payment processors, couriers, website hosting and ecommerce providers, email services, analytics providers, advertising platforms, fraud-prevention services, professional advisers and government authorities where required by law.

These providers may process information in New Zealand or overseas. Where information is processed outside New Zealand, different privacy laws may apply. We take reasonable steps to use reputable providers and protect information appropriately.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate essential functions such as the shopping cart, checkout, security and customer preferences. Where enabled, cookies may also help us understand website use, improve performance and measure advertising.

You can manage cookies through your browser settings and any privacy controls displayed on our website. Blocking essential cookies may prevent parts of the store or checkout from working correctly. For more information about Shopify cookies, see Shopify’s Cookie Policy.

Marketing communications

If you subscribe to marketing, we may send information about products, offers and updates. You can unsubscribe at any time by using the link in a marketing email or contacting us. Unsubscribing from marketing will not stop transactional messages relating to an order or customer-service request.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations. Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

Security

We take reasonable safeguards to protect personal information against loss, misuse and unauthorised access, use, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your privacy rights

Under the New Zealand Privacy Act 2020, you may ask to access the personal information we hold about you or request correction if you believe it is inaccurate, incomplete or misleading. We may need to verify your identity before actioning a request.

To make a privacy request, email lilcreations.info@gmail.com with the subject line “Privacy Request”. If we cannot resolve a privacy concern, you may contact the Office of the Privacy Commissioner.

Children’s privacy

Our website is intended for general audiences and is not directed at children who are unable to provide their own personal information lawfully. If you believe a child has provided personal information without appropriate permission, please contact us.

Third-party links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Lil Creations is not responsible for how those third parties handle information.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The revised version will be posted on this page with an updated date.

Contact us

For questions, concerns or requests relating to privacy, email our Privacy Officer at lilcreations.info@gmail.com.