Returns & Refund Policy

Last updated: 2 September 2026

We want you to feel confident ordering from Lil Creations. This policy explains how to contact us about returns, faulty or damaged products, incorrect items, cancellations and refunds.

Nothing in this policy excludes, restricts or modifies your rights under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other law that cannot legally be excluded.

Faulty, damaged or incorrect products

If your item arrives faulty, damaged, incorrect or does not match its description, email lilcreations.info@gmail.com promptly. Include:

• your order number;
• a clear description of the issue; and
• clear photos showing the product, packaging and problem.

Please keep the item and its packaging until we have reviewed your request. Do not send anything back before receiving return instructions.

Products supplied to New Zealand consumers must meet applicable legal guarantees, including being of acceptable quality, fit for purpose and matching their description. Depending on the circumstances and applicable law, the appropriate remedy may be a repair, replacement, refund or another solution.

Where a return is required for a product that does not meet a legal guarantee, we will provide instructions and meet reasonable return costs where required by law.

Change-of-mind returns

You are not automatically entitled to a refund or exchange because you change your mind, order the wrong item or find that the style does not suit you. However, you may contact us to ask whether a non-faulty return can be accepted.

If we approve a change-of-mind return, the product must:

• be unused, unworn and in resalable condition;
• be returned with its original packaging and any included accessories;
• show no signs of wear, damage, perfume, cosmetics or alteration; and
• be sent according to the return instructions we provide.

Approval must be obtained before the product is sent. Unauthorised returns may be refused or delayed. The customer is responsible for change-of-mind return shipping, and original delivery charges are not refundable unless required by law.

Hygiene and product condition

For health and hygiene reasons, items showing signs of wear cannot be accepted as change-of-mind returns. This does not affect your rights if a product is faulty, damaged, unsafe or otherwise fails to meet a legal guarantee.

Return shipping

Please use a tracked delivery service when returning an approved item and keep the tracking receipt until the return has been completed. Lil Creations is not responsible for a change-of-mind return that is lost or damaged before it reaches us.

Do not send a return to an address found elsewhere without first receiving our current return instructions.

Assessment of returns

Returned items are inspected after arrival. We will contact you if the product does not meet the approved return conditions or if more information is required. Acceptance of a return parcel does not automatically mean that a refund has been approved.

Refunds

When a refund is approved, it will generally be issued to the original payment method. Your bank or payment provider may require additional time to display the refund after it has been processed.

If only part of an order is returned, only the approved product amount and any other amount required by law will be refunded. Discounted bundle or promotional pricing may be recalculated where part of a qualifying order is returned.

Exchanges

Exchanges depend on product availability. Where an exchange is approved but the requested replacement is unavailable, we will discuss the available options with you.

Order cancellations and changes

Contact us as soon as possible if you need to change or cancel an order. We may be able to help before processing begins, but changes or cancellations cannot be guaranteed once the order has entered packing or shipping.

If we cancel an order after payment has been received, we will refund the affected amount using the original payment method where reasonably possible.

Delivery problems

If tracking shows an issue or your parcel has not arrived within the expected delivery timeframe, email us with your order number. Please also review our Shipping Policy.

How to request a return or refund

Email lilcreations.info@gmail.com with your order number and the reason for your request. Our team generally responds within 1–2 business days.