Returns & Refund Policy

Last updated: 6 October 2026

We want you to feel confident ordering from Lil Creations. Our returns policy runs for 14 days from the date you receive your order. Please read the topics below to see what can and cannot be returned.

Nothing in this policy excludes, restricts or modifies your rights under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other law that cannot legally be excluded.

Change of mind

We do not accept returns or exchanges for change of mind. This includes ordering the wrong item, or deciding the style, size, length or colour is not right for you. Please check the product description, measurements and photos carefully before purchasing, and contact us before ordering if you have any questions.

Faulty or damaged items

If your item arrives faulty, damaged, incorrect or does not match its description, email lilcreations.info@gmail.com within 14 days of receiving your order. Include:

your order number;
a clear description of the issue; and
clear photos showing the product, packaging and problem.

Please keep the item and its packaging until we have reviewed your request. Do not send anything back before receiving return instructions from us.

Products supplied to New Zealand consumers must meet applicable legal guarantees, including being of acceptable quality, fit for purpose and matching their description. Depending on the circumstances and applicable law, the appropriate remedy may be a repair, replacement, refund or another solution. Where a return is required for a product that does not meet a legal guarantee, we will provide instructions and meet reasonable return costs where required by law. The 14-day timeframe does not limit your legal rights.

Sale items

We do not accept returns or exchanges on sale items. This does not affect your rights if a sale item is faulty, damaged or incorrect. Please see Faulty or damaged items above.

Earrings and hygiene

For health and hygiene reasons, earrings cannot be returned or exchanged unless they are faulty, damaged or incorrect. Other jewellery that has been worn or shows signs of wear, perfume, cosmetics or alteration also cannot be accepted other than for a fault, damage or error on our part. This does not affect your rights if a product is faulty, damaged, unsafe or otherwise fails to meet a legal guarantee.

Exchanges

We do not offer exchanges for change of mind. Where a replacement is the agreed remedy for a faulty, damaged or incorrect item, we will send an equivalent item, subject to availability. If the replacement is unavailable, we will discuss the available options with you, including a refund.

Refund processing

Approved returns must be sent according to the instructions we provide. Please use a tracked delivery service and keep the tracking receipt until the return has been completed. Unauthorised returns may be refused or delayed.

Returned items are inspected after they arrive. We will contact you once the inspection is complete to confirm whether your refund or replacement has been approved. Acceptance of a return parcel does not automatically mean that a refund has been approved.

When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund after it has been processed. If only part of an order is returned, only the approved product amount and any other amount required by law will be refunded. Original delivery charges are refunded only where required by law.

Cancellations and delivery problems

Contact us as soon as possible if you need to change or cancel an order. We may be able to help before processing begins, but changes or cancellations cannot be guaranteed once the order has entered packing or shipping. If we cancel an order after payment has been received, we will refund the affected amount using the original payment method where reasonably possible.

If tracking shows an issue or your parcel has not arrived within the expected delivery timeframe, email us with your order number. Please also review our Shipping Policy.

How to contact us

Email lilcreations.info@gmail.com with your order number and the reason for your request. Our team generally responds within 1–2 business days.